Celebration of Excellence at 2023 Insurance Business Awards

Best Digital Strategy 2023
Claim Central Group had the incredible honour of sponsoring the distinguished 2023 Insurance Business Awards Australia under our prestigious Wilbur brand. A beacon of excellence and innovation in the industry, the event showcased the remarkable talent that bolsters the sector, drawing together an assembly of insurance professionals bound by a collective passion for the field.

The Claim Central Group team, at the Insurance Business Australia Awards 2023


As part of our sponsorship, we took particular pleasure in presenting two highly contested awards: ‘Best Digital Strategy’ and ‘Underwriting Agencies Claims Team of the Year’. These categories recognize the relentless pursuit of innovation and the extraordinary commitment to customer service, both cornerstones of a successful insurance business in today’s digital age.

Best Digital Strategy 2023


We extend our heartiest congratulations to all the winners whose persistence, creative thinking, and exceptional service have been recognized as invaluable contributions to our industry. Your accomplishments not only set a benchmark for excellence but serve as an inspiration for future innovators.

Emergence Underwriting wins 'Underwriting Agency Claims Team of the Year'


The Insurance Business Awards Australia was a vibrant platform encouraging healthy competition and revolutionary innovation. Together, we are pushing boundaries and redefining the parameters of our dynamic industry.

Brian Siemsen is one of Australia’s Top 50 Insurance Leaders

Congratulations to Brian Siemsen, CEO and Founder of Claim Central Consolidated, for being one of the 50 standouts chosen from over 500 top contenders in Australia’s insurance industry!

After significant consideration by Insurance Business’ esteemed judging panel, it was determined that he deserves a spot on this highly coveted list. Congratulations, Brian!


What is the ‘Hot List’?

The 2023 Insurance Business Hot List represents the best in the Australian insurance industry.

To determine who was honoured, the IB team carefully considered over 500 top contenders and pared them down to 50 outstanding winners – all of whom distinguished themselves through leadership and innovation over the past 12 months.

To view the full list of winners, visit: https://lnkd.in/gaVvgz3E

Update: Divestment of Insurx Pty Ltd

Insurx, a subsidiary of Claim Central Consolidated, has been acquired by Steadfast Claims Solutions Pty Ltd ABN 44 649 484 364, a subsidiary of Steadfast Risk Group, effective Thursday, 15 December.

As part of the acquisition, Insurx will immediately commence the transition process to Steadfast Claims Solutions. The Insurx team will report to the Chief Executive Officer of Steadfast Claims Solutions, Andy Martindale. Insurx will continue to provide insurance claims management services for its clients.

Claim Central Consolidated will continue its focus on property and motor services in Australia, New Zealand and South Africa and the growth of Wilbur in the US, Australia and New Zealand.

For any media enquiries, please contact:
Jessica Hunter
0429 191 108
jhunter@claimcentral.com.au


 

Wilbur announces exclusive agreement with Eberl Claims Service in North America.

SYDNEY, AU- September 26, 2022- Wilbur, a leading global claims technology provider, announced a strategic partnership agreement and exclusive license with US property claims adjusting provider Eberl Claims Service to integrate with its technology to streamline the claims management process.

This strategic partnership empowers Eberl’s claims operations with a proprietary technology platform and integrated supplier network to drive a state-of-the-art claims management experience for carriers and their policyholders within the United States.

The deal provides an excellent opportunity for Wilbur to expand its global footprint with one of the top IA firms in the United States. It also brings Wilbur’s innovative solutions to more carriers and policyholders throughout the US, significantly helping grow the brand in that market.

Wilbur Founder Brian Siemsen, said, ‘The future of claims is now in the hands of tech-enabled services, and Wilbur has been at its forefront in Australia. Partnering with Eberl helps make this vision reality in the US market.

This exclusive alliance will fuel a better claim experience for policyholders and Eberl partners by driving a seamless process throughout the claim lifecycle.

Chris Bergeon, Eberl’s President, said, “Many of our carrier partners are looking for better connectivity between their policyholders and the suppliers often involved in the claims process.  Our partnership with Wilbur helps empower our end-to-end capabilities as we continue to drive claim handling efficiency, accuracy, and customer satisfaction to a new level.”

Wilbur integrates its technology with a high-quality, trusted supplier network to deliver the right claim solution for carriers of all sizes. From first notice and mitigation to virtual or field adjusting and even full repair, the solution connects all parties to a claim while integrating with existing carrier core systems. By connecting desk adjusters with policyholders through virtual live collaboration and documentation technology, claims are handled correctly, every time.

To read the media release on Insurance News, visit: https://www.insurancenews.com.au/insurtech/claim-centrals-wilbur-agrees-exclusive-us-licensing
About Wilbur
Wilbur provides a modular and connectable ecosystem of technology products and solutions that solve everyday disruption for leading businesses in Australia, the USA, New Zealand, and South Africa. For more information on Wilbur, visit www.wilbur.io
Wilbur is proud to be a part of the Claim Central Consolidated (CCC) group of companies. CCC is a global leader in TPA, property, motor, cyber and SME insurance claims services, technology, and data insights. 
 
ABOUT EBERL CLAIMS SERVICE

Eberl provides customized claims-adjusting services for Residential/Commercial Property, Casualty/Liability, Transportation, Inland Marine, Catastrophe, Auto/Material Damage, Desk Adjusting, Dispute Resolution, and Third-Party Administration claims. The firm works over 200,000 claims annually and offers a full e-suite of claims handling solutions. For more information, visit http://www.eberls.com.

 

Media contact:

Jessica Hunter

Marketing and Communications Manager – Claim Central Consolidated

jhunter@claimcentral.com.au

Wilbur is sponsoring the Insurance Business Awards 2022

Claim Central Consolidated’s technology arm, Wilbur is a proud sponsor of the upcoming Insurance Business Awards 2022, held at Doltone House, Darling Island.

Wilbur is proudly sponsoring the Underwriting Agency Claim Team of the Year category. We look forward to celebrating at the gala with insurance professionals from across the country.

The annual Insurance Business Awards, now in its fifth year, is the leading independent awards event in the Australian insurance industry. Across an array of categories, the awards showcase the leading brokers, brokerages, insurers, underwriting agencies, BDMs and more for their achievements, leadership and innovation over the past year. It’s a true reflection of excellence in the insurance profession.

After two years of virtual gatherings, the Insurance Business Awards are returning as an in-person black-tie gala. Providing the perfect opportunity to honour your team after an extraordinary period, showcase industry achievements on a national stage and coming together to celebrate in all the glitz and glamour that this profession deserves.

To learn more about the awards night, click here.

Wilbur are excited to see everyone there. We wish all the nominee’s good luck!

86K for a Cure | Claim Central Consolidated

Our Mental & Physical Health is so very important considering our jobs are mostly sitting at a desk staring at a computer. Regular movement is vital for our bodies to remain in good shape, for our memories, energy, sleep, better moods, muscles & bones just to name a few.

For the month of March Claim Central Consolidated has registered for the 86km walk to cure Childhood Cancer.​​​​​​​

We are honoured to have our team participate in the Children’s Cancer Institute 86KM Walk for a Cure as 86 kids are diagnosed with cancer each month. The 86km walk raises money to support these brave kids and help find a cure for childhood cancer.

86 kilometres may sound like a lot but it’s less than 3kms a day for the month of March. The team got social with friends, family and colleagues & went for walks, runs, bike rides and swims.

Our staff picked destinations they hadn’t been to before, enjoying the beautiful landscape that surrounds us all.

Thanks for everyone that got on board, wherever you were in the Claim Central Consolidated world. We stayed connected, pushing each other to achieve the goal and sent in a photo’s our voyages.

If you can, please donate whatever you can afford to support this cause.

https://www.ccia.org.au/fundraiser/ClaimCentralConsolidated

Claim Central wins Service Provider of the Year

Claim Central Consolidated is proud to announce that our property assess and repair business, Claim Central Property has been named the winner of the ‘Service Provider of the Year’ category in 2021’s Insurance Business Australia Awards.

The event was held virtually and was hosted by Today Extra co-host Belinda Russell.

The awards brought the industry together to celebrate some remarkable achievements on the back of what has been one of its most testing 12-month periods to date. Now in its fourth year, the annual awards have been recognised as the leading independent awards event in the insurance industry. The awards showcase the top brokers, brokerages, insurers, underwriting agencies, BDMs and service providers for their achievements, leadership and innovation over the past year.

Claim Central Property is named winner for Service Provider of the Year.

Claim Central Property is recognised for its ability to provide cost effective property assessing and repair services for its clients. This has been achieved through competitive tendering on repairs with trades and restoration technicians – as well as Claim Central’s technology offering, meaning better experiences for clients and their customers.

Claim Central utilises a custom-built repair management platform for managing claims, a custom-built live video collaboration platform to optimise virtual inspections, assessments, and QA, and a proactive plan for catastrophe weather events.
Claim Central named Service Provider of the Year

Interested in learning more about Claim Central? Click here to get in touch.

To view the full list of winners, visit: https://ibawards.com.au/index.php/winners/2021-winners


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

Hello Claims supporting the insurance and repair industry throught its innovation

innovation

We are proud to announce that Hello Claims, our motor division in Claim Central Consolidated, has been named in the IB 5-Star Insurance Innovators Report, which reveals the best innovative and leading teams in the industry operating in Australia.

The report offers a unique opportunity for organisations to outline their initiatives and achievements from the previous year, with emphasis on contributing to the change of insurance in the wider industry.

The innovation of Hello Claims was particularly evident and continues to be seen during the COVID-19 crisis when face-to-face assessments were not possible. The adoption of market-leading technology offers the perfect solution that simplifies motor vehicles’ assessment and repair process.

To read more about the featuring in the report and to get in touch with us, click here.



Hello Claims Pty Ltd ABN 15 601 752 078 is a Corporate Authorised Representative (AR No. 001291076) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534.

 

Claim Central Consolidated raising the bar for innovation

Over the past 12 months, the insurance industry has been forced to adjust to fast and necessary changes. The challenges that COVID-19 had brought forward to disrupt the industry gave companies opportunities to adapt using new technologies and operations. Challenges like lockdowns, travel restrictions, lack of face-to-face meetings and general uncertainty have brought some companies to a standstill, whereas some excelled through their innovative practices.

Insurance Business asked companies to share the visionary initiatives they’ve successfully launched over the past year. The efforts put forth by the 22 winning 5-Star Insurance Innovators offer a glimpse into insurance’s newest frontiers.

Claim Central Consolidated has been listed on Insurance Business’ 5-Star Insurance Innovators list for 2021, as a company that has faced the challenges presented by the current environment head on with innovation. Engineering innovative ways around to continue growing as a business.

Claim Central’s Innovation  

Claim Central’s property division introduced Virtual Inspections as a Service (VIaaS). This innovation involves our remote desktop assessors digitally connecting directly with policyholders to inspect and assess their claims, using live video streaming and collaboration platform, Livegenic.

VIaaS allows teams to virtually inspect claims without the need for time-consuming onsite visits – saving time and effort for assessors while also protecting customers through social distancing. Instead, customers remotely connect with a desktop assessor to document the claim via Wilbur Live, allowing the assessor to provide real-time guidance as the customer live streams the damage.

Additionally, customers can easily upload documents and reports, digitally sign documents, and make excess payments – all through their smartphones.

Results during 2020, 2021 included:

  • Reduction of the average cycle time from claim decision to receiving excess and signed scope of works.
  • 9% of all inspection reports are submitted the same or next day of assessment
  • 23/10 average customer satisfaction score on live video collaboration inspections.
  • 5hr average travel time saving per inspection to and from the insured.
  • 17% reduction in report submission lifecycle.

To read the full article and view the full list of companies, visit: 5-Star Insurance Innovators  

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article is general in nature and does not take into account the investment objectives, financial situation and particular needs of any particular person. Past performance is not an indicator of future performance. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.

Wilbur recognised as a tech company transforming the global insurance industry.

The new InsurTech100 list for 2021 has been officially launched today. The prestigious ranking recognizes the world’s most innovative technology solution providers that address the digital transformation challenges in insurance.

Claim Central Consolidated’s tech arm, Wilbur, is proud to announce that we have been recognised as a tech company transforming the global insurance industry in the Fourth annual InsurTech100 list.

The InsurTech (insurance technology) sector has experienced massive growth in recent years as the shifting customer landscape and increased use of digital channels due to COVID-19 has necessitated innovation within the insurance industry.

As a result, this year’s process to identify the 100 InsurTech innovation leaders was more competitive than ever. A panel of analysts and industry experts voted from a long list of over 1,400 companies produced by FinTech Global. The finalists were recognised for their innovative use of technology to solve a significant industry problem or generate efficiency improvements across the insurance value chain.

Wilbur was recognised for our flagship offering, Claim Suite by Wilbur. Claim Suite has codified the key stages of solving any disruption – plan, capture, administrate and manage – and brought that to the claims space, ensuring a more seamless customer experience.

FinTech Global director Richard Sachar said, “Consumers and businesses increasingly expect insurance cover to be offered via a range of digital and offline channels, and insurers that fail to keep up with the latest technologies and innovation will be less competitive and lose market share over time. The InsurTech100 list helps senior decision-makers in the industry filter through all the vendors in the market by highlighting the leading companies in sectors such as underwriting, pricing, IoT devices, distribution and data & analytics.”

A complete list of the InsurTech100 and detailed information about each company is available to download for free at www.TheInsurTech100.com