Streamlining Claims Management: Wilbur’s Trailblazing Achievement

We’re excited to share a remarkable milestone within Claim Central Group‘s journey. Wilbur, our cutting-edge Claims Management Software, has been recognized as a ‘Technology Standout’ by Celent, a prestigious industry authority, in their 2024 Claims Systems Vendors report. This accolade underscores our unwavering dedication to delivering groundbreaking solutions that empower insurers across the APAC region to revolutionize their claims management processes.

Wilbur’s recent recognition by Celent is a testament to our commitment to pushing the boundaries of claims systems technology. Celent’s acknowledgment validates our relentless pursuit of excellence and our mission to equip insurers with advanced tools and solutions that redefine the claims management landscape.


Claims Management Software

Celent’s ‘Technology Standout’ Accolade 

Highlighted in Celent’s 2024 Report, Wilbur stands out among 17 APAC core claims solutions for its affordability and robust back-end configuration process. Celent commends Wilburs Claims Management Platform as the ideal choice for insurers seeking efficiency and workflow automation, particularly emphasizing its versatility across all lines of business. Wilburs takes great pride in seamless API integration, tailored to accommodate country-specific nuances, thus elevating overall functionality and user experience.

Claims System Vendors APAC


Redefining APAC’s Claims Management

Wilbur’s intuitive user interface has garnered special recognition from Celent for its organization and user-friendliness. This interface simplifies access for third-party administrators and offers seamless validation of policy numbers via API and customizable forms to capture additional information, enhancing efficiency and user experience.

Our team of experts understands the intricate challenges insurers face in claims management. With Wilbur, we’ve curated a comprehensive suite of features and functionalities designed to streamline and automate various aspects of the claims process, from submission to settlement.

Celent’s recognition inspires us to continue innovating and enhancing Wilbur’s capabilities, ensuring that insurers can access the market’s most advanced and efficient claims management tools.

Wilbur Claims Management Software

Cutting-edge Features for Enhanced Efficiency

As Claim Central Group celebrates Wilbur’s achievements, we remain committed to driving innovation and excellence across the insurance landscape. Stay tuned for more updates as we continue to revolutionize insurance technology and empower professionals with state-of-the-art solutions.

Those interested in learning more can access the full Celent Vendors Report 2024 here.

To learn more about our claims management software, Wilbur, visit https://www.wilbur.io/ 

 

Journey to a new home: Unveiling the heart of Sydney

Claim Central Group

Claim Central Group has found a new home in the heart of Sydney, marking a milestone in our growth journey. Our move to Pitt Street signifies a commitment to providing our team with an inspiring workspace.

A New Chapter

As we step into this chapter, our team is buzzing with enthusiasm. The energy in our new office space reflects positive momentum and anticipation for the opportunities ahead in 2024.

Sneak Peek Inside

This move is just the beginning of an exciting chapter for Claim Central Group. Keep an eye on our LinkedIn page for updates, insights, and behind-the-scenes moments from our new office.

Claim Central Group Sydney Claim Central Group Claim Central Claims Services Sydney

View the LinkedIn post here.

Celebration of Excellence at 2023 Insurance Business Awards

Best Digital Strategy 2023
Claim Central Group had the incredible honour of sponsoring the distinguished 2023 Insurance Business Awards Australia under our prestigious Wilbur brand. A beacon of excellence and innovation in the industry, the event showcased the remarkable talent that bolsters the sector, drawing together an assembly of insurance professionals bound by a collective passion for the field.

The Claim Central Group team, at the Insurance Business Australia Awards 2023


As part of our sponsorship, we took particular pleasure in presenting two highly contested awards: ‘Best Digital Strategy’ and ‘Underwriting Agencies Claims Team of the Year’. These categories recognize the relentless pursuit of innovation and the extraordinary commitment to customer service, both cornerstones of a successful insurance business in today’s digital age.

Best Digital Strategy 2023


We extend our heartiest congratulations to all the winners whose persistence, creative thinking, and exceptional service have been recognized as invaluable contributions to our industry. Your accomplishments not only set a benchmark for excellence but serve as an inspiration for future innovators.

Emergence Underwriting wins 'Underwriting Agency Claims Team of the Year'


The Insurance Business Awards Australia was a vibrant platform encouraging healthy competition and revolutionary innovation. Together, we are pushing boundaries and redefining the parameters of our dynamic industry.

Wilbur is sponsoring the Insurance Business Awards 2022

Claim Central Consolidated’s technology arm, Wilbur is a proud sponsor of the upcoming Insurance Business Awards 2022, held at Doltone House, Darling Island.

Wilbur is proudly sponsoring the Underwriting Agency Claim Team of the Year category. We look forward to celebrating at the gala with insurance professionals from across the country.

The annual Insurance Business Awards, now in its fifth year, is the leading independent awards event in the Australian insurance industry. Across an array of categories, the awards showcase the leading brokers, brokerages, insurers, underwriting agencies, BDMs and more for their achievements, leadership and innovation over the past year. It’s a true reflection of excellence in the insurance profession.

After two years of virtual gatherings, the Insurance Business Awards are returning as an in-person black-tie gala. Providing the perfect opportunity to honour your team after an extraordinary period, showcase industry achievements on a national stage and coming together to celebrate in all the glitz and glamour that this profession deserves.

To learn more about the awards night, click here.

Wilbur are excited to see everyone there. We wish all the nominee’s good luck!

86K for a Cure | Claim Central Consolidated

Our Mental & Physical Health is so very important considering our jobs are mostly sitting at a desk staring at a computer. Regular movement is vital for our bodies to remain in good shape, for our memories, energy, sleep, better moods, muscles & bones just to name a few.

For the month of March Claim Central Consolidated has registered for the 86km walk to cure Childhood Cancer.​​​​​​​

We are honoured to have our team participate in the Children’s Cancer Institute 86KM Walk for a Cure as 86 kids are diagnosed with cancer each month. The 86km walk raises money to support these brave kids and help find a cure for childhood cancer.

86 kilometres may sound like a lot but it’s less than 3kms a day for the month of March. The team got social with friends, family and colleagues & went for walks, runs, bike rides and swims.

Our staff picked destinations they hadn’t been to before, enjoying the beautiful landscape that surrounds us all.

Thanks for everyone that got on board, wherever you were in the Claim Central Consolidated world. We stayed connected, pushing each other to achieve the goal and sent in a photo’s our voyages.

If you can, please donate whatever you can afford to support this cause.

https://www.ccia.org.au/fundraiser/ClaimCentralConsolidated

Claim Central wins Service Provider of the Year

Claim Central Consolidated is proud to announce that our property assess and repair business, Claim Central Property has been named the winner of the ‘Service Provider of the Year’ category in 2021’s Insurance Business Australia Awards.

The event was held virtually and was hosted by Today Extra co-host Belinda Russell.

The awards brought the industry together to celebrate some remarkable achievements on the back of what has been one of its most testing 12-month periods to date. Now in its fourth year, the annual awards have been recognised as the leading independent awards event in the insurance industry. The awards showcase the top brokers, brokerages, insurers, underwriting agencies, BDMs and service providers for their achievements, leadership and innovation over the past year.

Claim Central Property is named winner for Service Provider of the Year.

Claim Central Property is recognised for its ability to provide cost effective property assessing and repair services for its clients. This has been achieved through competitive tendering on repairs with trades and restoration technicians – as well as Claim Central’s technology offering, meaning better experiences for clients and their customers.

Claim Central utilises a custom-built repair management platform for managing claims, a custom-built live video collaboration platform to optimise virtual inspections, assessments, and QA, and a proactive plan for catastrophe weather events.
Claim Central named Service Provider of the Year

Interested in learning more about Claim Central? Click here to get in touch.

To view the full list of winners, visit: https://ibawards.com.au/index.php/winners/2021-winners


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

Hello Claims supporting the insurance and repair industry throught its innovation

innovation

We are proud to announce that Hello Claims, our motor division in Claim Central Consolidated, has been named in the IB 5-Star Insurance Innovators Report, which reveals the best innovative and leading teams in the industry operating in Australia.

The report offers a unique opportunity for organisations to outline their initiatives and achievements from the previous year, with emphasis on contributing to the change of insurance in the wider industry.

The innovation of Hello Claims was particularly evident and continues to be seen during the COVID-19 crisis when face-to-face assessments were not possible. The adoption of market-leading technology offers the perfect solution that simplifies motor vehicles’ assessment and repair process.

To read more about the featuring in the report and to get in touch with us, click here.



Hello Claims Pty Ltd ABN 15 601 752 078 is a Corporate Authorised Representative (AR No. 001291076) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534.

 

Claim Central Consolidated raising the bar for innovation

Over the past 12 months, the insurance industry has been forced to adjust to fast and necessary changes. The challenges that COVID-19 had brought forward to disrupt the industry gave companies opportunities to adapt using new technologies and operations. Challenges like lockdowns, travel restrictions, lack of face-to-face meetings and general uncertainty have brought some companies to a standstill, whereas some excelled through their innovative practices.

Insurance Business asked companies to share the visionary initiatives they’ve successfully launched over the past year. The efforts put forth by the 22 winning 5-Star Insurance Innovators offer a glimpse into insurance’s newest frontiers.

Claim Central Consolidated has been listed on Insurance Business’ 5-Star Insurance Innovators list for 2021, as a company that has faced the challenges presented by the current environment head on with innovation. Engineering innovative ways around to continue growing as a business.

Claim Central’s Innovation  

Claim Central’s property division introduced Virtual Inspections as a Service (VIaaS). This innovation involves our remote desktop assessors digitally connecting directly with policyholders to inspect and assess their claims, using live video streaming and collaboration platform, Livegenic.

VIaaS allows teams to virtually inspect claims without the need for time-consuming onsite visits – saving time and effort for assessors while also protecting customers through social distancing. Instead, customers remotely connect with a desktop assessor to document the claim via Wilbur Live, allowing the assessor to provide real-time guidance as the customer live streams the damage.

Additionally, customers can easily upload documents and reports, digitally sign documents, and make excess payments – all through their smartphones.

Results during 2020, 2021 included:

  • Reduction of the average cycle time from claim decision to receiving excess and signed scope of works.
  • 9% of all inspection reports are submitted the same or next day of assessment
  • 23/10 average customer satisfaction score on live video collaboration inspections.
  • 5hr average travel time saving per inspection to and from the insured.
  • 17% reduction in report submission lifecycle.

To read the full article and view the full list of companies, visit: 5-Star Insurance Innovators  

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article is general in nature and does not take into account the investment objectives, financial situation and particular needs of any particular person. Past performance is not an indicator of future performance. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.

Wilbur recognised as a tech company transforming the global insurance industry.

The new InsurTech100 list for 2021 has been officially launched today. The prestigious ranking recognizes the world’s most innovative technology solution providers that address the digital transformation challenges in insurance.

Claim Central Consolidated’s tech arm, Wilbur, is proud to announce that we have been recognised as a tech company transforming the global insurance industry in the Fourth annual InsurTech100 list.

The InsurTech (insurance technology) sector has experienced massive growth in recent years as the shifting customer landscape and increased use of digital channels due to COVID-19 has necessitated innovation within the insurance industry.

As a result, this year’s process to identify the 100 InsurTech innovation leaders was more competitive than ever. A panel of analysts and industry experts voted from a long list of over 1,400 companies produced by FinTech Global. The finalists were recognised for their innovative use of technology to solve a significant industry problem or generate efficiency improvements across the insurance value chain.

Wilbur was recognised for our flagship offering, Claim Suite by Wilbur. Claim Suite has codified the key stages of solving any disruption – plan, capture, administrate and manage – and brought that to the claims space, ensuring a more seamless customer experience.

FinTech Global director Richard Sachar said, “Consumers and businesses increasingly expect insurance cover to be offered via a range of digital and offline channels, and insurers that fail to keep up with the latest technologies and innovation will be less competitive and lose market share over time. The InsurTech100 list helps senior decision-makers in the industry filter through all the vendors in the market by highlighting the leading companies in sectors such as underwriting, pricing, IoT devices, distribution and data & analytics.”

A complete list of the InsurTech100 and detailed information about each company is available to download for free at www.TheInsurTech100.com

Claim Central Consolidated’s service and technology recognised as finalists in ANZIIF’s Awards 2021

Claim Central Consolidated is proud to announce that our property Assess and Repair business, Claim Central, as well as our technology business, Wilbur, have both been selected as finalists for the ANZIIF awards in the following categories.

Claim Central – Service Provider to the Insurance Industry

Wilbur – Insurtech of the Year

The Australian Insurance Industry Awards is the first of its kind to unite all sectors in a celebration of excellence, professionalism and community. It provides us an opportunity recognise both our achievements as well those who make a positive impact on people throughout the country.

Entering the Australian Insurance Industry Awards is a great way to show how we have supported customers, community and people over the last year.

Congratulations to all the finalists!

To view the full list of finalists, visit: https://anziif.com/events/insurance-industry-awards/2021-finalists