In The Media

Virtual Inspections with The Australian Financial Review

Claim Central Consolidated was honoured to be recognized as one of Australia and New Zealand’s Most Innovative Companies. Coming in at 7th place on the Banking, Finance, and Superannuation list, from over 600 nominated organizations across Australia and New Zealand, this recognition is a testament to our commitment to innovation and excellence.

Innovation that sets us apart

At Claim Central Consolidated, we take pride in our commitment to pushing the boundaries of what’s possible in the world of insurance and claims management. Our groundbreaking innovation, Virtual Inspections as a Service (VIaaS), has been a game-changer in the industry.

VIaaS digitally connects insurance assessors directly with policyholders to inspect and assess their claims. This is achieved using a live video streaming and collaboration platform called Livegenic. This innovative approach has revolutionized the claims process, saving significant time and effort that was traditionally involved with on-site visits.


The impact of Virtual Inspections as a Service (VIaaS)

In a world that has been forever changed by the COVID-19 pandemic, VIaaS has proven to be a critical tool for insurers. By removing the need for physical site attendance, VIaaS ensures the safety of all stakeholders involved in the claims process. This adaptability and responsiveness to the needs of the industry in the face of a global crisis have been instrumental in our recognition as one of the Most Innovative Companies in the region.

Livegenic (formerly LiveLogik), the platform that powers VIaaS, has been used on over 150,000 jobs globally across various industries, including insurance, construction, engineering, property management, and manufacturing. Its reach spans Europe, North America, Asia, Oceania, and Africa, making it a truly global solution for insurance assessors and policyholders.

One of the most compelling statistics highlighting the impact of VIaaS is the remarkable 62 per cent reduction in average assessment time. This leads to more efficient claims processing and significantly improves customer satisfaction by providing quicker resolutions to policyholders.

A conversation with our leadership


To shed more light on this remarkable achievement and our innovative solution, CEO Brian Siemsen and COO Eben le Roux recently sat down with The Australian Financial Review. They discussed why VIaaS is a technological innovation and a key tool for delivering outstanding customer service.

Brian Siemsen emphasized that VIaaS “digitally transforms how we connect with our customers and assess claims.” This transformation is not only timely in the context of the pandemic but also aligns with the evolving expectations of policyholders who seek more efficient, responsive, and personalized service from their insurers.

Eben le Roux added, “Our solution empowers our clients to interact with their policyholders in a way that wasn’t possible before. It’s about delivering a superior customer experience while driving efficiency and reducing costs.”

A bright future ahead


Claim Central Consolidated is honoured to be ranked 7th among Australia and New Zealand’s Most Innovative Companies in Banking, Finance, and Superannuation. This recognition fuels our determination to continue pushing the boundaries of innovation and delivering exceptional value to our clients and their policyholders.

As we move forward, we remain committed to the relentless pursuit of excellence and innovation, ensuring that our solutions not only meet today’s needs but also anticipate tomorrow’s challenges and opportunities. We look forward to a future where insurance claims are processed with even greater efficiency and where policyholders experience a level of service that truly sets us apart in the industry.


Virtual Inspections as a Service (VIaaS): Revolutionizing Claims Management

View the full article HERE

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