Media Releases

Hello Claims announces three-year partnership with ATL Insurance Group to manage claims of its taxi business

Monday, 19 June, 2017: Hello Claims, pioneers of live video streaming and digital claims management for the motor insurance industry, today announced a three-year partnership with ATL Insurance Group (ATL), to manage insurance claims of its taxi business nationally.

Following a successful two-month proof of concept trial, Hello Claims will implement its innovative smart assessing and digital claims management platform to manage and repair taxis for ATL, which will reduce the average repair lifecycle of its claims significantly. Through this process, assessments will be completed within 48 hours, and repairs will be completed within an average of five days, providing a better service experience for ATL’s policyholders.

Nick Herford, Founder and Chief Executive Officer, Hello Claims, said: “We are excited to be partnering with ATL, a well-managed business which has a 20-year heritage of providing protection for taxi drivers.

“Our innovative and unique approach to managing claims through a combination of exceptional service, and our digital claims solution will significantly reduce operational cost and lifecycle of ATL’s claims, while enabling taxi drivers to get back on the road faster,” he said.

Steve Nichols, Chief Executive Officer, ATL, said: “Our partnership with Hello Claims is a positive step forward for our business, as we digitalise our claims management function. The data from the digital platform also enable’s us to see and manage risks as they occur across the supply chain, helping us to make more informed business decisions,” Mr Nichols said.

“As a disruptor to the motor insurance industry, we are dedicated to continual improvement of our technology, that will provide our clients with a strong competitive edge, now and well into the future,” Mr Herford concluded.

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