Media Releases

IAL selects Claim Central’s services and technology to simplify claims process for brokers and customers

Sydney, Monday 17 September, 2018: Pioneers of digital claims management and video collaboration solutions across the Asia Pacific, Claim Central Consolidated (CCC), is pleased to announce the company has been selected as the claims services and technology partner for IAL (formerly Berkshire Hathaway Insurance Australia), in an exclusive three-year deal.

Backed by one of Australia’s largest insurer’s, IAG Group, IAL creates home, motor and landlords’ insurance products for the broker market. Under the agreement, CCC will manage IAL’s property and motor claims through its digital claims management platform, ClaimLogik, and will be looking to expand its panel of builders, motor assessors and suppliers over the coming months.

The platform automates the claim process in a logical sequence of activity from first notification of loss through to completion, provides full-line of sight, and keep brokers and their customers informed of every step in the claims process.

IAL spokesperson said: “As an innovative insurer, digitalisation is critical. While exploring potential claim services and technology partners, we were not only looking for innovation and a claims process which was truly customer-centric, but also technology which could manage a supply chain and improve efficiencies for our broker partners.

“By embedding Claim Central’s full suite of services and technology into our business, will allow us to deliver on our commitment to make things faster, simpler and more convenient,” he said.

Claim Central Global Chief Executive, Brian Siemsen, said: “As disruptors to the property and motor claims industry, we’re dedicated to continual improvement of our technology that will provide IAL with a competitive advantage in the Australian market.”

The partnership will commence in the last quarter of 2018.


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