Media Releases

Reimagining the claims process

Sydney, Thursday 2 April 2020: The COVID-19 pandemic is causing insurers to re-think how claims are assessed. Not knowing when social distancing restrictions will be relaxed, insurers are increasingly looking for solutions that can help them scale operations to meet changing demand influenced by government directives, customer behaviours or catastrophic weather events.

 Due to this industry trend, global claims solutions provider Claim Central Consolidated (CCC) has expanded its Virtual Inspections as a Service (VIaaS) offering to meet the overwhelming demand from insurers due to COVID-19.

VIaaS involves CCC’s remote desktop assessors connecting directly with policyholders to inspect and assess their claims using the live video streaming and collaboration platform LiveLogik. Insurers can choose from options including inspection, estimate and reporting services, or choose to use LiveLogik with their own internal claims teams.

CCC’s Global Chief Executive Brian Siemsen said: “At this unprecedented time we are doing everything we can to support our clients, their customers and employees. And that has meant expanding our VIaaS offering to allow more claims to be processed faster while ensuring we meet health and safety needs amid concerns of the spread of the virus.”

“The LiveLogik platform is the most feature-rich video streaming and collaboration platform available, with features including instant payments, document signing, drone integration, customised reporting, geolocation tracking, API integration and much more. It has allowed us to expand our Virtual Inspections as a Service offering to get the best results for our clients and their customers.”

VIaaS is being used for property, motor, cyber and business SME claims assessments. It is also generating significant interest in other verticals such as government (self-isolation management), real estate (property inspections) and trades & builders (remote quoting).

VIaaS is available to existing insurance clients to transfer their claims over to the remote model, as well as to new clients who require a plug and play solution with minimal set-up time.



Media contact:

Jessica Srbinoski, Claim Central Consolidated                   
+61 429 191 108                                  

About Claim Central Consolidated

Founded in 2002, Claim Central Consolidated (CCC), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.

We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2019, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.

For more information on Claim Central Consolidated, visit:

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