Case Studies

The impact of Cyclone Marcus, three months on

Cyclone Marcus was a tropical cyclone that impacted the Northern Territory and Northern Western Australia in March this year. Classified a category 2 system, the damage caused by this cyclone was extremely significant due to the destructive winds reaching up to 126 km/h.

Cyclone Marcus is the strongest cyclone to impact Darwin since Cyclone Tracy in December 1974.  When cyclone Marcus was of the WA coast, it had developed into the most intense cyclone to impact Australia since Cyclone Monica in April 2006.

Fallen trees brought down power lines and blocked roads as the trees extensive root systems became uprooted and caused major damage. This resulted in widespread power outages to over 28,000 households and businesses, in some areas lasting more than a week.

The Darwin team led by Wade Eilersen, swiftly mobilised to the affected regions the day the cyclone hit and assessed claims immediately. This was due in part to their robust plans for managing sizeable events and catastrophes enabling them to act promptly, and leveraging their long-standing relationships with local trade partners.

With the team receiving a large influx of claims in a short period, they managed over 1,000 claims across personal, strata, SME, and large commercial lines of business for underwriters, brokers, and self-insured entities. The claims were managed end-to-end through Claim Central’s digital repair fulfillment process, as well as the more traditional loss adjusting format for clients who requested the service.

Luke Harris, Branch Manager, MGA Brokers Darwin, said: “We’ve been using Wade and his NT team’s traditional loss adjusting services to handle the recent influx of claims from Cyclone Marcus.

Our experience has been extremely positive in all aspects and as a testament to their service, experience and expertise, we have received no complaints from the claims handled by Claim Central. 

“Above all, their communication has been unparalleled – a strata claim has the most number of people involved and the coordination is time consuming and tricky – Claim Central have done an amazing job in handling all these parties for a quick outcome.”

Troy Glover, Managing Director of Glover & Glover, said: “Glover and Glover are builders who have 30 years’ experience working in the construction and insurance repair industry. We have worked in many sizeable events for several insurance companies and loss adjusters over many years, however the way Claim Central operated during Cyclone Marcus was second to none.

“The entire process with Claim Central was straight forward and seamless from tender through to repair and sign off using their claims management technology, ClaimLogik. The quality of the repair scopes presented to us for tendering were extremely well documented, which made our job so much easier. The ongoing communication with their repair team led by Shane Drake was exceptional, he said.”

Most of the repairs running through our digital repair fulfillment program were finalised within 30 to 50 days, with the Darwin team receiving an influx of 10/10 customer satisfaction scores on the timeliness of response and quality of the repairs completed.

Claim Central achieved these superior outcomes through the combination of leading edge technology, experienced loss adjustment skills as well as local knowledge supported by our qualified and experienced trade partners. 

Our Claim Central Darwin team is ready to assist you and your clients with any claims.  For any questions, please contact Wade Eilersen, General Manager – Loss Adjusting Services & Chartered Loss Adjuster on 0419 820 231 or

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